Only four people were charged with a hate crime against disabled people in Wales last year despite 268 complaints made to police, figures show.
Research by two disability charities shows this type of hate crime is increasingly taking place online.
A mother from Monmouthshire said she had been left feeling “broken” after a man said her autistic son was “frightening” his daughter.
Welsh police forces say they take all forms of hate crime very seriously.
The Leonard Cheshire and United Response charities found only 1.5% of complaints led to a police charge, postal requisition or court summons in the 2019-20 financial year, compared to 3.4% in 2018-19.
The figures, obtained under the Freedom of Information Act, also reveal an 84% rise in reported disability hate crime taking place online.
Dyfed-Powys Police has seen reports of online hate crime against disabled people treble between 2019 and 2020.
South Wales Police did not respond to repeated requests for the information, the charities said.
My autistic son was called ‘frightening’
Warning: Contains offensive language
Alice Legg and a number of her children have autism. She said they had been subjected to “horrible” abuse.
“People call us offensive names like ‘retard’ and ‘spastic’ and make us feel like we shouldn’t be part of the community,” said Ms Legg, from Monmouth.
In one incident, she said her eldest son Adam, who is severely autistic, was left feeling “isolated from the community” after a man told her he was “frightening” his daughter.
“Being told that your son is frightening to other people because of his condition is pretty awful,” she said.
Ms Legg said she had reported another incident she considered to be a hate crime to police, but she did not feel it had been taken seriously.
“I was made to feel like I was just being a nuisance,” she said.
Gwent Police said in that instance no offences were committed but added: “The victim was spoken to by our hate crime officer and has been referred to the Connect Gwent Victims’ Hub for support.”
‘Nothing came of it’
Dan Biddle was one of the worst-injured survivors of the 7/7 London bombings in 2005.
Mr Biddle, who now lives in Abergavenny, lost both legs, an eye, his spleen and is deaf in one ear after Mohammad Sidique Khan detonated a bomb on the Edgware Road tube train.
He told BBC Wales about two incidents where he was the victim of abuse because of his disability.
One one occasion, Mr Biddle said he was called a “lazy bastard” at the local rubbish tip while his wife was emptying the car of waste.
Despite his wife’s best efforts to explain her husband was disabled, the abuse continued.
Mr Biddle reported it to the police but said “nothing came of it” because witnesses would not provide evidence.
In a separate incident, he said two schoolgirls “threatened to tip me out of my wheelchair and stab me”.
He reported the matter to police and it was dealt with through restorative justice.
Mr Biddle said hate crime against disabled people was often due to resentment borne out of a lack of understanding.
He said it was not given equivalence in law with other forms of hate crime, and called for victims to make sure it was recorded as a hate crime.
There are calls for the Welsh Government to introduce tougher legislation to combat online hate crime.
“As a charity that advocates for digital inclusion, we want to ensure that the internet is a safe place for disabled people,” said Glyn Meredith, director of Leonard Cheshire Cymru.
“Given the recent Covid-19 pandemic, many disabled people have been confined to their homes, with only digital technology to keep them connected to the outside world.”
Mr Meredith said the Welsh Government “needs to demonstrate its commitment to online safety for disabled people” by introducing legislation similar to Scotland’s Hate Crime and Public Order Bill.
A Welsh Government spokeswoman said hate crime legislation was a matter for the UK government, but it would “use every lever available” to combat hate crime, including by providing funding for advocacy and support for victims.
She added: “No person in Wales should have to tolerate prejudice or hate crime. We are committed to making sure all victims of hate crime are supported and perpetrators are held to account.”
What do Wales’ police forces say?
North Wales Police said it took disability hate crime “extremely seriously” and had two officers dedicated to encouraging the reporting of such crimes. The force urged victims to come forward.
Gwent Police said it had a team of hate crime support officers who received additional training to support victims, offer advice and signpost victims to other organisations that may be able to offer further support.
It said it knew the numbers of reported hate crimes “still do not reflect the lived experiences of people in Gwent” and urged victims to get in touch.
South Wales Police called on people to report all hate crimes and “hate incidents” to help the force “build up a picture” and allow officers to “offer support and advice to those affected”. It added that “not all hate incidents will amount to criminal offences”.
Dyfed-Powys Police has been asked to comment.